Terms and Conditions

These Terms & Conditions of Service (“Terms”) govern the services provided by Realevent.org (“The RealEvent,” “Company,” “we,” “us,” or “our”) to the individual or business purchasing services (“Client,” “you,” or “your”).

By completing The RealEvent’s online order form and affirmatively accepting these Terms, Client agrees to be legally bound by these Terms and any applicable Order Form or service package selected during enrollment.

Client must accept these Terms before payment can be submitted.

1. ELECTRONIC ACCEPTANCE AND DIGITAL SIGNATURE

The RealEvent uses an electronic acceptance process for all online orders.

Before submitting payment, Client will be required to affirmatively acknowledge and accept these Terms by selecting the applicable acceptance checkbox or completing the designated electronic acceptance process.

By accepting these Terms and submitting the order, Client acknowledges and agrees that:

  • Client has read and had an opportunity to review these Terms;
  • Client understands the services being purchased;
  • Client understands the applicable price and payment arrangement presented during enrollment;
  • Client agrees to the cancellation and refund provisions;
  • Client agrees that services may begin immediately following enrollment;
  • Client authorizes The RealEvent to provide the services selected;
  • Client authorizes payment according to the payment arrangement presented during enrollment; and
  • Client agrees to be legally bound by these Terms.

The electronic acceptance of these Terms constitutes Client’s electronic signature and agreement to the same extent permitted by applicable law as a handwritten signature.

The RealEvent may electronically record and retain information associated with Client’s acceptance, including, where available:

  • Client name;
  • Company name;
  • Email address;
  • Order information;
  • Selected service package;
  • Price and payment terms;
  • Date and time of acceptance;
  • IP address;
  • Applicable version of these Terms;
  • Payment authorization;
  • Order-form information; and
  • Other transaction records associated with the enrollment.

These electronic records may be maintained as evidence of Client’s authorization, acceptance, and agreement.

2. AUTHORITY TO ENTER INTO AGREEMENT

By accepting these Terms, Client represents and warrants that:

  1. Client is at least eighteen (18) years of age;
  2. Client has provided accurate, current, and complete information;
  3. Client has authority to enter into this Agreement;
  4. If purchasing on behalf of a company or other entity, Client has authority to bind that entity;
  5. Client has authority to authorize the payment method used; and
  6. Client agrees to comply with all applicable laws, rules, regulations, and orders.

If Client is acting on behalf of a business or other entity, references to “Client” include that entity.

3. ORDER FORM AND SERVICE PACKAGE

Each customer engagement is established through The RealEvent’s online order form, service agreement, proposal, invoice, or other electronic enrollment document (“Order Form”).

The Order Form identifies the specific package and commercial terms selected by Client.

Depending upon the package selected, the Order Form may specify:

  • Service package;
  • Services included;
  • Initial term;
  • Start date;
  • Payment amount;
  • Payment frequency;
  • Number of scheduled payments;
  • Total package price or contractual commitment;
  • Setup fees;
  • Recurring fees;
  • Performance guarantees, if any; and
  • Other package-specific terms.

The Order Form and these Terms together constitute the Agreement between The RealEvent and Client.

Because The RealEvent offers multiple service packages, pricing and payment arrangements vary by package and customer.

The specific price, payment schedule, term, and services applicable to Client are those presented to Client during the applicable online enrollment process.

If a specific provision of the applicable Order Form conflicts with these general Terms, the specific provision of the Order Form will control solely with respect to that transaction.

4. COMMENCEMENT OF SERVICES

Work may begin immediately after Client completes enrollment and accepts these Terms.

Client understands that The RealEvent may begin allocating personnel, technology, development resources, research time, third-party services, and other resources immediately following enrollment.

Initial work may include:

  • Account creation;
  • Research;
  • Strategy development;
  • Personnel allocation;
  • VA recruitment and onboarding;
  • Website development;
  • Domain registration and configuration;
  • CRM configuration;
  • Calendar configuration;
  • Lead-generation preparation;
  • SEO research;
  • Content development;
  • Social-media setup;
  • Automation development;
  • Campaign configuration;
  • Third-party platform configuration; and
  • Other work necessary to initiate the selected services.

Client acknowledges that substantial work may occur before any individual deliverable is completed.

5. SERVICES

Depending upon the package selected, The RealEvent may provide services including, but not limited to:

  • Customized website development;
  • Website hosting and maintenance;
  • Domain registration and configuration;
  • Search-engine optimization;
  • Lead generation;
  • Lead research and prospecting;
  • Appointment setting;
  • CRM setup and management;
  • Calendar and appointment systems;
  • Lead-capture forms;
  • Website chat functionality;
  • Automated email and SMS/mobile messaging follow-up, notifications, reminders, confirmations, and other communications;
  • Marketing automation;
  • Call tracking and recording;
  • Virtual-assistant recruitment, onboarding, and coordination;
  • Social-media account setup and management;
  • Content creation and publication;
  • Digital advertising support;
  • Digital audio and video campaigns;
  • Consulting;
  • Campaign management;
  • Technical support;
  • Reporting;
  • Optimization; and
  • Other services identified in the applicable Order Form.

Only services specifically included in the Client’s selected package are included in Client’s purchase.

6. MARKETING RESULTS AND PERFORMANCE

Client acknowledges that digital marketing, SEO, lead generation, advertising, social media, appointment setting, search-engine placement, and related services involve factors outside The RealEvent’s control.

Except for a specific written performance guarantee expressly identified in the applicable Order Form, The RealEvent does not guarantee any particular:

  • Number of leads;
  • Number of appointments;
  • Sales;
  • Revenue;
  • Conversion rate;
  • Search-engine ranking;
  • Advertising result;
  • Customer acquisition;
  • Traffic level;
  • Profitability; or
  • Other business outcome.

Statements regarding potential, expected, intended, estimated, favorable, or improved results do not constitute a guarantee unless expressly identified as a performance guarantee in the applicable Order Form.

7. THIRD-PARTY PLATFORMS

The RealEvent may use third-party platforms and services in providing Client’s services.

These may include search engines, social-media platforms, advertising platforms, hosting providers, communication services, CRM systems, mapping services, analytics platforms, and other technology providers.

The RealEvent does not control third-party platforms and therefore cannot guarantee:

  • Approval by a third-party platform;
  • Continued availability;
  • Search-engine ranking;
  • Advertising approval;
  • Social-media reach;
  • Account approval;
  • Platform uptime;
  • Third-party processing times; or
  • How third-party platforms display, distribute, rank, or modify Client information.

Third-party platforms may change their policies, algorithms, functionality, pricing, or availability without notice.

The RealEvent may reasonably modify the third-party tools or platforms used to provide the services.

8. DELIVERY AND IMPLEMENTATION TIMELINES

Where an estimated implementation or delivery timeframe is provided, that timeframe is an estimate unless the Order Form expressly identifies it as a guaranteed deadline.

The RealEvent will use commercially reasonable efforts to meet stated implementation timelines.

Client acknowledges that implementation may depend upon Client’s cooperation and third-party platforms.

Delays caused by Client or third parties will not constitute a failure by The RealEvent to perform.

9. CLIENT RESPONSIBILITIES

Client agrees to provide timely and accurate:

  • Business information;
  • Access credentials;
  • Content;
  • Images;
  • Logos;
  • Approvals;
  • Scheduling information;
  • Contact information;
  • Advertising information; and
  • Other materials reasonably necessary to perform the services.

Client is responsible for ensuring that information supplied to The RealEvent is accurate and lawful.

Client understands that failure to provide requested information, access, approvals, or cooperation may delay or interfere with service delivery.

10. FEES AND PAYMENT AUTHORIZATION

Client agrees to pay the fees identified during the applicable enrollment process and Order Form.

Before submitting payment, Client will be presented with the applicable purchase price and payment arrangement.

Depending upon the package selected, payment may be structured as:

  • A one-time payment;
  • Multiple scheduled payments;
  • Weekly payments;
  • Biweekly payments;
  • Monthly payments; or
  • Another payment arrangement specifically identified in the Order Form.

Client authorizes The RealEvent and/or its authorized payment processor to process payments according to the payment arrangement expressly accepted during enrollment.

Client is responsible for maintaining a valid payment method.

A declined, reversed, expired, or unsuccessful payment does not eliminate Client’s obligation to pay amounts properly due under the Agreement.

11. CANCELLATION

Unless the applicable Order Form expressly provides otherwise, Client may cancel by submitting written notice to:

cancellations@realevent.org

Cancellation requests must identify the Client and account sufficiently for The RealEvent to locate the applicable account.

Cancellation does not automatically create a right to a refund.

Where Client has selected a package having a defined initial term, minimum commitment, or other contractual payment obligation, cancellation will be governed by the applicable Order Form and these Terms.

12. REFUND POLICY

The RealEvents services involve immediate allocation of personnel, technology, development resources, research, campaign preparation, setup, and ongoing management.

Unless an applicable Order Form expressly states otherwise, payments for services already performed, work already commenced, completed deliverables, setup activities, personnel allocation, third-party costs, and other earned amounts are non-refundable.

A Client’s decision to discontinue, change, or no longer utilize the services does not, by itself, establish an entitlement to a refund.

If Client believes there has been a billing error or that The RealEvent has not fulfilled a specific contractual obligation, Client should contact The RealEvent in writing so that the matter can be reviewed.

Nothing in these Terms is intended to waive or restrict any non-waivable right or remedy available to Client under applicable law.

13. BILLING AND PAYMENT DISPUTES

Client agrees to contact The RealEvent promptly regarding any billing discrepancy, payment concern, cancellation issue, or alleged unauthorized charge and provide The RealEvent a reasonable opportunity to investigate the matter.

If a payment dispute is submitted to a bank, card issuer, payment processor, or other financial institution, The RealEvent reserves the right to provide documentation relevant to the transaction, including:

  • The Order Form;
  • These Terms;
  • Electronic acceptance records;
  • IP address and transaction records;
  • Payment authorization;
  • Invoices;
  • Payment history;
  • Service records;
  • Deliverables;
  • Campaign records;
  • Communications;
  • Account activity; and
  • Other relevant documentation.

Nothing in these Terms prohibits Client from exercising any non-waivable legal right.

14. ACCOUNT SUSPENSION FOR NONPAYMENT

If Client fails to pay an amount when due, The RealEvent may suspend services in accordance with the applicable Order Form and applicable law.

During suspension, The RealEvent may suspend access to Company-managed services, systems, websites, campaigns, support, or other Company-controlled resources.

Where expressly disclosed in the applicable Order Form or billing terms, The RealEvent may charge reasonable late or reconnection fees.

Outstanding amounts may be required to be paid before suspended services are restored.

The RealEvent reserves the right to terminate services for material or continued nonpayment.

15. INTELLECTUAL PROPERTY

15.1 The RealEvent-Owned Intellectual Property

The RealEvent retains ownership of its pre-existing and proprietary intellectual property, including:

  • Proprietary software;
  • Systems;
  • Templates;
  • Processes;
  • Methodologies;
  • Automation frameworks;
  • Proprietary code;
  • Internal tools;
  • Databases;
  • Campaign systems;
  • Reusable designs;
  • Proprietary workflows; and
  • Other intellectual property developed independently of Client.

15.2 Client-Owned Materials

Client retains ownership of intellectual property that Client owned before the engagement or independently provides to The RealEvent, including Client trademarks, logos, photographs, proprietary business information, and other Client-owned materials.

Client represents that it has the legal right to provide those materials to The RealEvent for use in providing the services.

15.3 Project Assets and Deliverables

Unless otherwise stated in the applicable Order Form, digital assets and materials created by The RealEvent remain subject to the ownership and licensing provisions established by The RealEvent.

Where The RealEvent grants Client a license to use an asset, that license is conditioned upon Client’s compliance with the Agreement and payment of all amounts due.

15.4 Transfer of Ownership

If Client wishes to obtain ownership of intellectual property owned by The RealEvent, the parties may enter into a separate written intellectual-property transfer agreement.

Any applicable transfer fee will be disclosed in writing.

Ownership will not transfer until all amounts due have been paid in full and the required transfer documentation has been executed.

16. DIGITAL ACCOUNTS AND THIRD-PARTY PROPERTIES

Where The RealEvent creates or manages digital accounts on behalf of Client, ownership and administrative control will be subject to the applicable third-party platform’s policies and the applicable Order Form.

Client may be required to provide The RealEvent with administrative access necessary to perform the contracted services.

17. CLIENT-PROVIDED CONTENT AND INTELLECTUAL PROPERTY

Client represents and warrants that Client owns or has lawful permission to use all text, photographs, graphics, trademarks, logos, videos, audio, artwork, and other materials supplied to The RealEvent.

Client agrees to indemnify and hold harmless The RealEvent, to the maximum extent permitted by law, from third-party claims arising from Client’s unauthorized use of such materials.

18. ACCEPTABLE USE

The RealEvent reserves the right to refuse or discontinue services involving illegal products or services or content that is unlawful, threatening, fraudulent, harassing, obscene, or otherwise prohibited by applicable law or third-party platform policies.

The RealEvent may suspend or terminate services where continued performance would reasonably expose The RealEvent or its personnel to legal, regulatory, safety, reputational, or platform-policy risks.

19. FORCE MAJEURE

The RealEvent will not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, power failures, telecommunications failures, internet outages, government action, labor disruptions, cyber incidents, third-party platform outages, or other circumstances beyond The RealEvent’s reasonable control.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, The RealEvent and its officers, directors, employees, contractors, and agents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost business opportunities, loss of data, or business interruption arising from or related to the services.

To the maximum extent permitted by applicable law, The RealEvent’s aggregate liability arising from an Agreement will not exceed the amount actually paid to The RealEvent for the specific services giving rise to the claim during the applicable contractual period.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

21. INDEMNIFICATION

To the maximum extent permitted by applicable law, Client agrees to indemnify and hold harmless The RealEvent and its officers, directors, employees, contractors, and agents from third-party claims, damages, liabilities, costs, and reasonable attorneys’ fees arising from:

  1. Client-provided materials;
  2. Client’s unlawful conduct;
  3. Client’s violation of third-party rights;
  4. Client’s breach of this Agreement; or
  5. Client’s violation of applicable law.

22. COLLECTION COSTS

If Client fails to pay amounts properly due under the Agreement and the account is referred for collection, Client may be responsible, to the maximum extent permitted by law, for reasonable collection costs, including reasonable attorneys’ fees, court costs, and collection expenses.

23. AUTHORIZED REPRESENTATIVES

Account, billing, and contractual communications will be conducted with Client or an authorized representative designated by Client in writing.

Client may designate an authorized representative by written notice to The RealEvent.

The RealEvent may reasonably rely upon instructions received from a person identified as an authorized representative unless The RealEvent has received written notice revoking that authority.

24. PRIVACY AND INFORMATION SHARING

The RealEvent will handle Client information in accordance with its applicable Privacy Policy.

The RealEvent may share information with employees, contractors, vendors, technology providers, payment processors, and other third parties when reasonably necessary to provide contracted services, operate Realevent’s systems, process payments, or comply with applicable law.

24A. SMS/MOBILE MESSAGING PROGRAM

If Client enrolls in, uses, or interacts with The RealEvent’s SMS or mobile messaging services, the following terms apply.

24A.1 Program Description and Messaging Use Cases

The RealEvent may provide SMS and mobile messaging services on behalf of Client for purposes including, but not limited to, customer communications, lead follow-up, appointment scheduling and reminders, confirmations, notifications, service updates, support communications, marketing communications, and other messages related to the services or Client’s relationship with Realevent.

By providing a mobile telephone number and affirmatively opting in to receive SMS messages, the recipient consents to receive text messages from The RealEvent and/or the applicable Client in accordance with the applicable messaging program.

Message frequency may vary depending on the recipient’s interactions, appointments, requests, or participation in the applicable messaging program.

24A.2 Opt-Out Instructions

Recipients may opt out of SMS communications at any time by replying STOP to any SMS message.

After receiving a STOP request, The RealEvent will process the opt-out request in accordance with applicable law and messaging-platform requirements. Recipients may receive a final confirmation message regarding their opt-out.

For assistance with SMS communications, recipients may reply HELP where supported or contact The RealEvent at info@realevent.org.

Opting out of SMS messages may prevent the recipient from receiving certain text-based notifications, reminders, or other communications.

24A.3 Message and Data Rates

Message and data rates may apply. The recipient’s mobile carrier may charge fees for SMS messages or data usage. The RealEvent does not control and is not responsible for any charges imposed by a recipient’s mobile carrier or telecommunications provider.

24A.4 Carrier Disclaimer

The RealEvent and participating mobile messaging providers are not liable for delayed, undelivered, or failed messages caused by mobile carriers, telecommunications networks, wireless providers, third-party messaging platforms, device limitations, network conditions, or other circumstances outside Realevent’s reasonable control.

Message delivery is subject to the recipient’s mobile carrier and network availability.

25. NO ASSIGNMENT BY CLIENT

Client may not assign or transfer this Agreement without The RealEvent’s prior written consent.

The RealEvent may assign or transfer its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or transfer of substantially all of its business.

26. GOVERNING LAW AND VENUE

This Agreement will be governed by the laws of the State of Nevada, without regard to conflict-of-law principles.

To the maximum extent permitted by applicable law, any court proceeding arising from or relating to this Agreement will be brought in the state or federal courts having jurisdiction in Clark County, Nevada.

Nothing in this provision prevents a party from exercising a legal right to bring an action in another forum where required by applicable law.

27. DISPUTE RESOLUTION

Before commencing litigation concerning a dispute arising under this Agreement, the parties agree to make a good-faith effort to resolve the dispute through direct communication between authorized representatives.

Nothing in this provision prevents either party from seeking emergency or legally available injunctive relief or exercising any non-waivable legal right.

28. SEVERABILITY

If any provision of this Agreement is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

29. NO WAIVER

A failure by The RealEvent to enforce any provision of this Agreement does not constitute a waiver of the Company’s right to enforce that provision in the future.

30. ENTIRE AGREEMENT

These Terms, together with the applicable Order Form and any documents expressly incorporated into the Order Form, constitute the entire agreement between The RealEvent and Client regarding the services purchased.

Any prior oral or written representation that conflicts with the Agreement is superseded by the Agreement.

Any amendment to an existing Agreement must be made in writing and accepted by both parties.

31. CHANGES TO THESE TERMS

The RealEvent may update these Terms for future transactions.

An updated version of these Terms will not retroactively modify an existing Client Agreement unless Client expressly accepts the revised Terms.

The version of these Terms accepted by Client during enrollment will govern that transaction unless the parties subsequently agree otherwise in writing.

32. CLIENT ACKNOWLEDGMENT AND ACCEPTANCE

Before submitting payment, Client must affirmatively accept these Terms through The RealEvent’s online enrollment process.

By checking the acceptance box and completing the order process, Client acknowledges and agrees that:

☐ I have read and agree to the [Realevent.org](http://Realevent.org “http://realevent.org/”) Terms & Conditions of Service.

☐ I understand the service package, price, payment arrangement, and applicable term presented in my Order Form.

☐ I understand that work may begin immediately after enrollment and that payments for services already performed or earned are generally non-refundable, subject to the Agreement and applicable law.

☐ I authorize the payment method according to the payment terms presented during enrollment.

☐ I understand that marketing results are not guaranteed unless a specific written guarantee is expressly included in my Order Form.

☐ I understand that, where applicable, The RealEvent may use SMS/mobile messaging for communications such as follow-ups, appointment reminders, confirmations, notifications, support, and marketing. Message frequency may vary. Message and data rates may apply. I understand that I may opt out of SMS messages by replying STOP and may request assistance by replying HELP where supported or contacting info@realevent.org.

By completing the order after accepting these Terms, Client electronically agrees to be bound by this Agreement.

The RealEvent will maintain an electronic record of the Client’s acceptance, including the applicable Terms version and transaction information.

CONTACT INFORMATION

Realevent.org

General Support: info@realevent.org

Cancellation Requests: cancellations@realevent.org

Website: https://realevent.org

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